Our Privacy & Cookie Policy

Who we are

Our website address is: http://hydroaesthetics.co.uk

Protecting your personal data (information about you)

At Hydro Aesthetics , we are committed to protecting your privacy and information securely.

Please read this Privacy Policy carefully so that you are aware of the steps we take to protect your privacy, what information we collect, how we use it or may use it in the future and what your rights are.

We aim to process information about you fairly and in a transparent manner and the aim of this document is to provide you with sufficient information for you to be able to understand what we are doing with your data.

At Hydro Aesthetics personal data is gathered from patients following a consultation. The information that patients have supplied will be recorded on a Consultation treatment consent form. The data collected contains information such as full name, Date of Birth, Address, Telephone number, email, GP details, past medical history, Current health status, medication list and previous aesthetic treatments. If following the consultation a consent was obtained for treatment then the information gathered also details the procedure, including the product used, the dose, route of treatment, facial injection information, before and after pictures and your signature to consent to treatment.

Data will be stored in individual files, in a locked filing cabinet, in a locked and secure clinic at Hydro Aesthetics. Data will be stored for a minimum of 10 years.

This website

When you use this website the following may be automatically collected to allow us to analyse internet traffic:
• Your IP address
• The browser you are using
• The operating system of your device
• The referral source (e.g. Google)
• Which pages on the website you visit

By visiting hydroaesthetics.co.uk (‘the Website’) you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with this policy, please log off and clear your browser of any cookies which may have been placed in your browser by our site in the interim.


We use cookies on this website to help us understand how our website is being used and to develop it with a view to providing our website visitors with a better experience. A cookie is a computer file that is sent by a web server to a web browser when someone logs onto a website. Cookies are stored by the website visitor’s browser – e.g. Chrome, Internet Explorer, Edge, Safari – until they automatically expire or until they are deleted by the website visitor.

The information collected by the cookies is sent back to the web server each time the browser requests a page from the server. This enables the web server to identify and track how the web browser is using our website.

The cookies we use allow us to understand things such as which pages a visitor views, for how long and how a visitor came to the website (from which source e.g. Google, Twitter, Facebook). They cannot identify a specific person’s identity. They only collect anonymous data about how a person is using our website.

If you are concerned about allowing cookies to be stored on your browser, even temporarily, most browsers now recognise when a cookie is offered and will permit you to refuse or accept them.

You can, by default, set your browser to permanently block cookies from any website from being placed on your browser, but doing this may cause some functionality to be lost and the website may not look as intended in your browser.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

You can find out more about how to control cookies in some of the most popular browsers here:

Internet Explorer

Google Chrome




Microsoft Edge

We may also use anonymous cookie data for remarketing purposes. This means, you may see our promotions and advertisements on other websites that you visit. It’s not something we do currently, but just in case!

You might also wish to visit the Information Commissioner’s website to find out more about cookies.

Google Analytics

We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.

Google may store this anonymous data in its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website here www.google.com/privacypolicy.html.

Using Personal Data

Please be aware that your personal data will not be shared for contact or marketing purposes. However, some information sharing will be necessary for Hydro Aesthetics to be able to provide you with a service. For example; information shared in a prescription. Without consent treatment cannot be provided.

Linking to Third-Party Websites

This website may contain links to other websites over which we have no control. Such sites are not covered by this privacy policy and you should check the policies of individual websites before use.

Data Security

We cannot guarantee the security of any data you choose to send to us over the internet. Our website is however hosted on a secure server with SSL security. This is indicated by the padlock symbol in the address bar of your browser where you can view the relevant security certificate.


It may be required to disclose your information to any of our suppliers necessary for the purposes set out in this policy. For instance, information shared in a prescription.

Amendments to this policy

We may update this privacy policy when required. We will endeavour to notify you of any changes but modifications may be made without notification, so we encourage you to check periodically for any amendments.

Key Rights according to General Data Protection Regulation

The GDPR gives you important rights over your data. This means you can:

  • Object to your data being processed
  • Ask us to delete it
  • Ask us to rectify it
  • Ask us to restrict the use of it
  • Ask for access to it
  • Ask for it to be ported (transferred)
  • Confirm what data we process and why

You can submit what’s called a Subject Access Request to us – at any time – in relation to your rights above by contacting us. We comply with these requests within one month (unless there are mitigating circumstances e.g. legal reasons not to.)

If you are unsure of how we are handling information about you or you think we could improve our privacy information please contact Hydro Aesthetics. As a patient you have a right to request a copy of your personal data held at Hydro Aesthetics. A reasonable Administration fee may be charged to cover costs and we may require identification from you before doing so. We will endeavour to provide the information within 48 working hours..

You have the right to pass this information on to another party or take the opportunity to correct any inaccuracies.

Deleting your personal data

Patients who provide the information requested are providing explicit consent, but you have the right to withdraw consent at any time. To do so please email sue@hydroaesthetics.co.uk. Please note if you request to withdraw consent, all your personal data will be erased other than that which may be required to enable us to establish, exercise and defend legal claims. It should be made clear that medical records of treatments received cannot be erased and will be retained as required by professional bodies and insurers.

Updating Your Personal Data

You can and should instruct us to correct or update any personal information we hold about you e.g. if you change your name or address for instance.

You can instruct us to do this at any time by contacting us.

Legal basis for processing your data

We may process your personal information to fulfil any contractual obligations we may have when you place an order with us.

Finding out More About Your Rights under GDPR

More importantly, we understand our obligations, respect your privacy and share your values. If you have any complaints or concerns regarding treatment of your personal data, please contact Sue Gregory at hydro Aesthetics or you may contact The Information Commissioners Office www.ico.org.uk directly.

Controllers of information

Hydro-Aesthetics’ Data Protection Officer is Sue Gregory.

Email: sue@hydroaesthetics.co.uk

Tel: 07590051635

Address: Lynwood, Steeds Way Loughton IG10 1HX

This policy was updated on the 24 May 2018.